![]() Simply unplug the router from the power cable, wait for 2 – 3 minutes, then plug it back in and wait for it to boot. It’s a tried and tested trick that can often easily solve connection issues. A power cycle is something you’ve probably done many times before with Wi-Fi routers.This won’t restore the router back to factory settings, and it can mitigate any connection issues upon repeating the process. To carry out a soft reboot simply press and hold the reset button on the back of the router for 3 seconds.If there are no issues with the cables attached to your router and ONT, but you still can’t get online, try a soft reboot, a power cycle, or a factory reset: Like your router, the ONT also needs to be plugged in, in order for you to stay connected to the internet. Its primary role is to convert the incoming optical signal into another type of signal that your router can understand. The ONT is usually a black box with multiple wires coming in and out of it, installed either inside or outside your home by Verizon when you first got the connection. If the light is white, but you have no internet access, then it means there is a problem with the network or the router’s attempt to connect to it.įirst, check all the cables running in and out of the router, especially the WAN cable – make sure it’s properly connected to the router and your ONT (Optical Network Terminal). ![]() Troubleshooting Common White Light Issues The White LightĪ solid white light means your router is connected to the internet and operating normally.Ī blinking white light means the router is booting up – either after restarting or installing firmware updates. ![]() If you’re faced with any of these color lights, blinking or solid, it’s normally nothing to worry about. Let’s start with the good stuff – what you hope to see when you look at your Fios router. White, Blue, and Green – The ‘Normal’ Status Lights Yellow and Red – The ‘Problem’ Status Lights.Troubleshooting Common Green Light Issues.Troubleshooting Common Blue Light Issues. ![]()
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